Are you a driven person who is good at building relationships? Do you want to be part of a company that cares about the customers and their families?
Transfer Galaxy is a digital company founded with the purpose of helping customers to smoothly transfer money to loved ones abroad.
We are looking for a driven customer Onboarding Specialist to Transfer Galaxy’s office in Örebro.
About the job:
As an Onboarding Specialist, you will be responsible for customer retention in the Somali community in Europe. Together with the Somali Community Manager, you will be one of the faces of the company and work with enhancing the customer experience to ensure customer loyalty.
As a Customer Onboarding Specialist, you will:
· Call registered customers and help them in their onboarding process
· Use your clear communication skills and patience to help customers
• Identifying and assessing customer needs to ensure high customer satisfaction
• Be part of the development of the routines and policies in customer service
• Fluent in Somali, verbally and in writing
• Good communication skills in English
As a person, we believe you are flexible, ambitious, motivated, service-minded and a fast learner. You value own responsibility, fast pace, teamwork and straightforward communication. You enjoy working in a fast-growing organization.
Please submit your application consisting of CV, no later than 15 February. Interviews will be held ongoing. For questions please contact email@example.com
About Transfer Galaxy
Transfer Galaxy has developed a digital platform for cross-border remittances. With the help of technology, Transfer Galaxy make remittances cheaper, safer and smarter while helping some of the world’s poorest to save on expensive fees when sending money to support their loved ones. Transfer Galaxy is backed by some of the most prominent investors in the Nordics.